Question 1

What content by Video, Blog and Podcast do you have on DigiTrain®?

Accepted Answer

You can read the DigiTrain® Blog 'DigiTrain®. A Health & Safety Professional's Must Have!' on www.osteopathicsolutions-manualhandling.co.uk/digitrain-health-and-safety-managers-must-have  or listen to the Podcast on www.osteopathicsolutions-manualhandling.co.uk/digitrain-podcast   Towards the end of summer 2022 we will be producing an Explainer Video for DigiTrain®, featuring a 2 Day Course delivery using the content of the USB at one of our client’s sites.  You can find out what clients of ours whom have purchased DigiTrain® think about the quality of the content and product on our Testimonials page via www.osteopathicsolutions-manualhandling.co.uk/testimonials  We send interested parties page 1-11 of the Instructor Booklet that you receive as a printed copy, and as a PDF on DigiTrain®. Through this sample of the Booklet you can view the quality of some of the content and also see how the Booklet guides you with the DigiTrain® content to deliver the highest quality 2 Day Manual Handling Instructor (Train the Trainer) Assessor Course.  Director of Osteopathic Solutions Ltd Gareth Milner is available over the phone on 0845 299 3513 or by Microsoft Teams to answer any questions you have. If you don’t have Microsoft Teams on your computer, you can download it free from the internet and we can send you a invite link to your Teams account, and meet you via Teams at your required time.  Every first Wednesday of the Month Gareth Milner runs a special DigiTrain® Q&As Webinar. You can book your place AND find this special DigiTrain® Q&As Webinar Microsoft Teams Link on www.osteopathicsolutions-manualhandling.co.uk/wednesday-questions-and-answers

Question 2

What physical products do I get?

Accepted Answer

The DigiTrain® Box Set, the DigiTrain® USB, the DigiTrain® product description booklet and the printed 46 page Instructor Booklet that spoon feeds you how to use the DigiTrain® content, and run the highest quality 2 Day Manual Handling Instructor (Train the Trainer) Assessor Course.

Question 3

Can you use the DigiTrain® content for Refresher/ CPD Training yourself?

Accepted Answer

Best practice is to attend an Onsite* or Public** 1 Day Manual Handling Instructor CPD Course, however we offer 1 Instructor (who will be using the DigiTrain® content) Certification through The CPD Certification Service as having attained Instructor CPD Training (1 Day Course).  * Please view www.osteopathicsolutions-manualhandling.co.uk/manual-handling-instructor ** Please view www.osteopathicsolutions-manualhandling.co.uk/public-manualhandlinginstructor

Question 4

What is Osteopathic Solutions' business philosophy?

Accepted Answer

Invest in Employee Wellbeing. Invest in Manual Handling Risk Management. Leverage Business Growth.  Check out Osteopathic Solutions' Director Gareth Milner's book Sorry! We're Closed published in 2022 via this link.   In Sorry! We're Closed, Gareth Milner puts his 15 years* of Manual Handling Risk Management experience to paper. Through real life business trauma of Injury Claim payouts and 100 hand-picked, Manual Handling Risk Management gems of actionable tips, Gareth presents a recipe for ensuring your business stays open, profitable and not supplying that former Employee with a 5 star, all inclusive holiday to the Maldives.  *This paragraph was written in 2022.

Question 5

Can I get a discount when buying DigiTrain®?

Accepted Answer

Yes! Every Final Wednesday of the Month we run our 40% OFF Sale on our Digital Manual Handling Products where you can save £400+vat off DigiTrain® . Download your Voucher from www.osteopathicsolutions-manualhandling.co.uk/products-gift-voucher or you can visit our Online Shop on the Final Wednesday of the Month and Buy Online by Credit Card or Paypal via www.osteopathicsolutions-manualhandling.co.uk/buy-online

Question 6

How long does it take to cover all the information given?

Accepted Answer

We envisage it would take around 1 full work day to go through all of the DigiTrain® content. Once this has been reviewed we are at the end of the phone if you need support to start Course delivery.

Question 7

How did DigiTrain® come about?

Accepted Answer

During Spring 2020, Osteopathic Solutions’ competitors were providing Online Manual Handling Instructor Courses via Zoom. We didn’t think this was such a great idea. What Digital Product would be better? DigiTrain®

Question 8

What exactly is DigiTrain®?

Accepted Answer

A Digital Product that has a one-off fee, with the DigiTrain® content enabling Health, Safety & Training Professionals to deliver Manual Handling Instructor (Train the Trainer) Courses in house.  There are no licenses, no restrictions in its use.   You can train as many Manual Handling Instructors as you wish, indefinitely.

Question 9

How much is DigiTrain® in comparison to an Instructor Course? How does it compare?

Accepted Answer

The cost of this unique, innovative product is just £995+vat* That’s a 55% of the cost of Osteopathic Solutions onsite 2 Day Manual Handling Instructor Course which is priced at a highly competitive £1795+vat, taking up to 6 attendees.  With the employment costs of your in-house Instructor over the 2 Day Course, that is a saving of around £400+vat for the first Course delivered after having purchased DigiTrain®. Each Course after will save around £1400+vat, as NO external Training Provider is needed.  *Every Final Wednesday of the Month we run our 40% OFF Sale on our Digital Manual Handling Products where you can save £400+vat off DigiTrain® . Download your Voucher from www.osteopathicsolutions-manualhandling.co.uk/products-gift-voucher or you can visit our Online Shop on the Final Wednesday of the Month and Buy Online by Credit Card or Paypal via www.osteopathicsolutions-manualhandling.co.uk/buy-online

Question 10

What does DigiTrain® give YOU personally in your work role?

Accepted Answer

DigiTrain® will give YOU the following …  ·  Avoiding the need to source potential Training Providers; looking through their websites and Course literature (i.e. Course Outlines and Learning Outcomes); speaking to each of them on the phone; having meetings with colleagues to discuss which Training Provider to choose  ·  Say you have chosen the Training Provider, avoiding the potential back and forth emails trying to secure dates, matching the Training Provider’s available dates to what ALL your chosen attendees can do  ·  Avoiding having to read through the Training Provider’s booking contract, and the potential of having your Procurement Department check the terms and conditions, which may take a week or more in itself  ·  Avoiding delays in booking a Course due to waiting for Purchase Orders  ·  Avoiding having to teach the Instructor what your company does. The Instructor with DigiTrain®  will already know your workplace manual handling tasks as they are you, or your colleague  What does this give YOU? Lots of time. As you know in business ‘time is money’. Time you can spend on other possibly more important tasks and projects.  What else does this give YOU? The ability to upskill in your role, making your job role more interesting and engaging. A possible step up the corporate ladder?   And lastly DigiTrain® will give you the ability to have your attendees up and running 2 days after your Course has been completed, as you can mark their Assessments the next day after the Course, and get on with your InHouse Training Programme (with an External Training Provider you may have to wait 2 weeks or more to the get the attendees’ results).  To find out more how DigiTrain® can help YOU personally in your work role listen to our Podcast 'DigiTrain®. A Health & Safety Professional's Must Have!' via www.osteopathicsolutions-manualhandling.co.uk/digitrain-podcast written by Gareth Milner, Director of Osteopathic Solutions Ltd and recorded by Sean Antony

Question 11

What content does DigiTrain® contain?

Accepted Answer

DigiTrain® USB, Box Set & Booklet A4 Printed (& in PDF format) 'How to use DigiTrain®' 48 Page Manual 2 Day Manual Handling Instructor Assessor Course Lesson Plan* & PowerPoints 2 Day Course Attendee 68 Page Manual* Attendee Assessment* Attendee Certificate Template** Course Feedback Form* Employee Musculoskeletal Disorder Score Form* Workforce Training Booklet* Workforce Sign-In & Training Form* Manual Handling Training DVD Videos included*** Manual Handling Training Posters*  *In PDF format **In PowerPoint format ***In MP4 format

Question 12

Who is DigiTrain® aimed at?

Accepted Answer

Health & Safety and Training Professionals. Having already qualified as a Manual Handling Instructor with significant experience delivering Workforce Manual Handling Training is an advantage when using DigiTrain® but not an essential.

Question 13

Why do we coin DigiTrain® as ‘Setting UK Standards’?

Accepted Answer

Most importantly it is the content. Innovative documents and presentations supported by Expert knowledge gathered from our Occupational Osteopaths since 2010 delivering Manual Handling Risk Management to clients from all industries across the UK.

Question 14

How much money can DigiTrain® save your Group over 5 years?

Accepted Answer

If you are part of a big UK Group (as DigiTrain® is a USB you can upload all content to your Group Intranet), if for example your Group ran 6 x 2 Day Courses over a 12 month period across your UK sites, that would save your business around £7800+vat*, not to mention the costs of administration. In 5 years, that is a saving of £39,000+vat*. All for a fixed ‘pocket money’ expenditure of £995+vat**.  Plus, you have a product forever! There are no product licences or subscriptions.  *Using Osteopathic Solutions 2 Day Course cost  **

Question 15

Are there any other products like this in the UK?

Accepted Answer

Firstly, across the UK no Health & Safety or Training Provider offers such a product. We have seen a few offering a Manual Handling PowerPoint, of poor quality, but nothing that gives the content enabling in house training of Manual Handling Instructors.

Question 16

What do we get for the Course cost?

Accepted Answer

3 Day Manual Handling Instructor Assessor Course is a fixed cost of £2695 for up to 8 attendees.  
2 Day Manual Handling Instructor  Assessor Course is a fixed cost of £1795 for up to 6 attendees.   1 Day Manual Handling Instructor CPD Course is a fixed cost of £895 for up to 6 attendees. 
These costs are inclusive of Course customisation*, the 67 page Course Booklet**, marked assessments, emailed certificates certified through the CPD Certification Service, Workforce Training PowerPoint Presentation, post Course support, hotel and travel expenses.  *See following Question & Answer **LinkedIn connect with Osteopathic Solutions Director Gareth Milner via https://uk.linkedin.com/in/gareth-milner-osteopathic-solutions and we will send the Course Booklet to your email 'at no cost to you'.

Question 17

What is your Methodology in bookings, quality assurance & management of your Accredited Instructor Courses?

Accepted Answer

For a snapshot of how we manage and quality assure each and every Instructor Course we provide for our clients view the 'Behind the Scenes' infographic down the page on www.osteopathicsolutions-manualhandling.co.uk/manual-handling-instructor   For more information you can speak to us on 0845 299 3513.

Question 18

One of the Features is 'Indefinite Post Course Support'. Can you explain more?

Accepted Answer

Your Instructors can contact us whenever they want, indefinitely, at no further cost. This is best by  phone on 0845 299 3513. We can then answer any questions they have and follow up by email if necessary, to support their Continual Professional Development (CPD).  LinkedIn connecting with our Director Gareth Milner via https://uk.linkedin.com/in/gareth-milner-osteopathic-solutions is also recommended for Instructors to support their CPD.

Question 19

What is Osteopathic Solutions' business philosophy?

Accepted Answer

Invest in Employee Wellbeing. Invest in Manual Handling Risk Management. Leverage Business Growth.  Check out Osteopathic Solutions' Director Gareth Milner's book Sorry! We're Closed published in 2022 via this link.   In Sorry! We're Closed, Gareth Milner puts his 15 years* of Manual Handling Risk Management experience to paper. Through real life business trauma of Injury Claim payouts and 100 hand-picked, Manual Handling Risk Management gems of actionable tips, Gareth presents a recipe for ensuring your business stays open, profitable and not supplying that former Employee with a 5 star, all inclusive holiday to the Maldives.  *This paragraph was written in 2022.

Question 20

What is the content of your Accredited Courses?

Accepted Answer

Our 3 Day, 2 Day and 1 Day Instructor Level Courses are predominantly practical in content, with your tasks, your (inanimate) loads and your environments; teaching attendees best practice manual handling techniques for lifting, carrying, lowering, pushing, pulling and team handling; and how to train these techniques on to your Workforce.  The practical coverage inherently covers teaching skills for attendees in their delivery of Workforce Training Programmes, as well as Classroom coverage of 'Delivering 2 Hour Manual Handling Practical Skills Courses'.  Manual Handling & Ergonomic Risk Assessment is taught in our 3 Day and 2 Day Instructor Assessor Courses via the MAC* and RAPP* Tools, as well as the HSE's Manual Handling Checklists.  You can view the Course Outlines and Learning Outcomes on www.osteopathicsolutions-manualhandling.co.uk/manual-handling-instructor   *The ART or REBA tools can be taught instead if applicable to the Client's manual handling operations.

Question 21

What Digital Manual Handling Training Products can further support our Instructors?

Accepted Answer

We have a product ecosystem of Digital Manual Handling Training Products that can support your Instructors' Continual Professional Development (CPD) and the effective delivery** of their Workforce Manual Handling Practical Skills Courses.   You can view this product ecosystem on www.osteopathicsolutions-manualhandling.co.uk/products   These Digital Manual Handling Training Products include:  - Manual Handling Training DVD/ USB* - Bespoke Manual Handling Training DVD/ USB - DigiTrain® - Online Manual Handling Training Programme - Food Industry Manual Handling Training USB* - Manufacturing Industry Manual Handling Training USB* - Distribution & Logistics Manual Handling Training USB* - Council Services Manual Handling Training USB*  *Available by Vimeo Login (or Wetransfer) if you do not have a DVD drive or your business does not allow use of external USBs.  **By 'effective delivery' we mean significant reductions in manual handling lost time accidents and claims.

Question 22

Who are your Courses accredited with?

Accepted Answer

Our 3 Day and 2 Day Manual Handling Instructor Assessor Courses are accredited with The CPD Certification Service, as is our 1 Day Manual Handling Instructor CPD Course. Attendees that have passed our Course Assessment receive Certification from The CPD Certification Service.  The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides support, advice and recognised independent CPD accreditation compatible with global CPD principles.  For more information view www.osteopathicsolutions-manualhandling.co.uk/accreditation-manual-handling and https://cpduk.co.uk/providers/osteopathic-solutions

Question 23

What is the Professional background of your Instructors?

Accepted Answer

Our Instructors are Registered* Osteopaths and Chartered** Physiotherapists. As Manual Handling Training is about reducing or aiming towards zero Musculoskeletal Disorders (MSDs) from manual handling accidents, Osteopaths and Physiotherapists who clinically treat MSDs and are Experts in Human Biomechanics, are the UK's go-to Professions for delivery of Accredited Manual Handling Training  Programmes.  *Registered with the General Osteopathic Council   www.osteopathy.org.uk/home  **Registered with the Chartered Society of Physiotherapy   www.csp.org.uk

Question 24

How do you Customise, Bespoke or Tailor your Courses to Client Manual Handling needs?

Accepted Answer

We customise (bespoke or tailor) our CPD Certification Service Accredited Instructor Courses to your manual handling tasks, loads and environments by the  following:

- Firstly through telephone contact (or via Microsoft  Teams) we speak to you to gain sufficient information on the site's/  company's manual handling tasks, loads and environments. Notes from these  conversations are saved on our database. Should it be necessary, emailing to us  photos, video footage (via WeTransfer for example) and/ or Manual Handling Risk Assessment reports are useful in us further understanding your manual handling  operations. This information is then discussed with our Instructor who is  providing the Course, a few weeks before the Course goes ahead.

-  Our Instructor has a site walk around before the Course commences on Day 1. Due to the preparation as detailed above, and our all industry national experience, this usually takes around 30-45 minutes. This enables our Instructor to further plan the practical tasks to be covered during the practical content of the Course.

- On 3 Day & 2 Day Courses, at the start of the afternoon on Day 1, our Instructor has a short site walk around with the attendees to discuss Risk Assessment and observe hazardous manual handling practices by the workforce. This further increases our Instructor's knowledge of the site, aiding the Course Customisation to the site's manual handling operations.

This tried and tested Course Customisation Process is supported by our CPD Certification Service Accreditation giving testimonials that you can view on www.osteopathicsolutions-manualhandling.co.uk/testimonials as well as Feefo Reviews you can view on www.feefo.com/en-GB/reviews/osteopathic-solutions-ltd

Question 25

Do you cover all of the UK?

Accepted Answer

Yes. Our Team of Instructors are based across the UK in London and the South East, the South West, the Midlands, the North West and Scotland.

Question 26

You call these Instructor Courses. Are they the same as Train the Trainer?

Accepted Answer

'Instructor' is a synonym for 'Trainer', therefore our Accredited Courses could be called 'Train the Instructor'. We feel that the phrase 'Train the Trainer' can be a little confusing therefore we have named our Courses as 'Instructor Courses' where they train attendees to be qualified Manual Handling Instructors with competence in delivery of Workforce Manual Handling Training Courses. Our 3 Day and 2 Day Courses are called 'Instructor Assessor' as they also train attendees to be competent in conducting Manual Handling Risk & Ergonomic Assessments.

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